As the Merchant of Record, Flint^{n TM} is the official seller for all transactions processed through our platform. We are responsible for collecting payments, issuing invoices, and handling refund or chargeback requests in accordance with this Policy and applicable law.

The Merchant (Vendor) remains responsible for the quality, performance, and delivery of the product or service purchased. While we handle financial aspects of the transaction, any technical or content-related issues must be resolved directly with the Merchant.

Refunds are available in specific situations where a purchase could not be properly fulfilled or where required by law. You may be eligible for a refund if you did not receive access to the purchased digital product or service, if the item you received is defective or significantly different from its description, or if a duplicate payment was processed in error. Refunds are also available when a transaction was unauthorized or fraudulent, or if a refund is mandated by applicable consumer-protection laws, such as the 14-day withdrawal right for EU consumers.

However, there are cases where we may not be able to grant a refund. Requests may be declined if the digital content has already been downloaded, accessed, or used, or if the request is submitted after the refund period has expired (see Section Timeframes and Procedure). Refunds are also not available for situations in which the buyer simply changes their mind or misunderstood product details that were clearly stated prior to purchase.

Buyers may request a refund within 14 days of purchase unless otherwise required by law.

To submit a request, the buyer must contact Flint^{n TM} at support@flintn.com, providing the order number and reason for the request.

Upon receiving a refund request:

Refunds are typically completed within 5–10 business days, depending on the payment processor or bank.

If you are a consumer residing in the European Union or European Economic Area, you may withdraw from your purchase within 14 days of the transaction date, unless you have already accessed or used the digital content.

By completing your purchase and confirming delivery of digital content, you expressly consent to the immediate performance of the contract and acknowledge that your right of withdrawal is lost once the content becomes accessible.

If you believe a transaction was made in error or without authorization, please contact us first at billing@flintn.com. We will investigate and resolve the issue promptly.

Filing a chargeback directly with your bank or card issuer before contacting us may delay the resolution process. Unwarranted chargebacks (e.g., when the product was delivered as described) may lead to suspension of future purchasing privileges or reporting to payment processors.

We cooperate with banks and card networks to provide all required documentation to dispute unjustified chargebacks.

Flint^{n TM}, acting as the Merchant of Record, manages all financial aspects of refunds and chargebacks. This includes communicating with payment processors, card networks, and other financial institutions involved in the transaction.

Each Merchant is expected to cooperate with us in good faith by confirming product delivery, verifying license activation, and providing timely responses to refund or dispute inquiries. This collaboration ensures that refund requests are resolved efficiently and fairly.

While we handle the financial side of the process, the Merchant remains solely responsible for addressing any technical issues, product defects, or performance problems that led to the buyer’s refund request.

For all refund or chargeback inquiries, please contact:

Merchant of Record: Flint^{n TM}

Address: Nicosia, Cyprus